Simple setup

How Social Genie works

Social Genie runs in four stages: set up your workspace, generate content, publish on schedule, and respond to customers automatically. Most businesses are live within a single session.

Setup Progress
Create workspace
Business profile
Connect channels
Facebook & Instagram
Train your AI
In progress...
Go live
Content & chat active

How it works

Four steps from setup to a social media system that runs while you work on the business.

Step 1: Set up your workspace.

Create your account, open a business workspace, and tell Social Genie about your brand. Add your tone, FAQs, services, and sample content so the AI knows how your business should sound online.

Then connect Facebook and Instagram through each platform's official login. Add the website chat widget to your site with a simple embed code. No passwords are shared with us.

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Brand:
Adding brand voice, FAQs, and tone preferences...

Connecting Facebook, Instagram, and website chat...

Content queue 28 posts ready
Instagram: Product highlight
Tomorrow, 10:00 AM
Ready
Facebook: Customer tip
Caption and hashtags included
Queued
Instagram: Behind the scenes
Friday, 2:00 PM
Queued

Step 2: AI generates your content.

On the first of each month, Social Genie creates a full batch of posts tailored to your business, audience, and industry. Captions, hashtags, and platform-specific versions are included.

  • Full monthly calendar. Enough posts to keep Facebook and Instagram active without daily writing.
  • On-brand copy. Content follows the tone, FAQs, and details you added during setup.
  • Ready to schedule. Posts land in your queue and calendar, organized by platform and date.

Step 3: Content publishes on schedule.

Scheduled posts go out automatically across your connected channels. Your calendar stays full while you focus on running the business.

  • Automatic publishing. Social Genie posts on the dates and times set in your calendar.
  • Platform-specific timing. Each network gets posts formatted and timed for how that channel works.
  • Always ahead. A new content batch is generated each month so you never start from a blank page.
  • Visible in one place. See what is queued, scheduled, and published from your dashboard.
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Optimal Time Scheduled

Publishing on schedule across Facebook and Instagram...

Step 4: AI handles customer conversations.

While your content goes out on schedule, Social Genie also replies to messages on Facebook, Instagram, and your website chat widget around the clock.

  • Instant replies. Common questions about pricing, hours, and services get answered in seconds.
  • Lead capture. Interested visitors are logged as leads so your team can follow up.
  • Smart escalation. Complex conversations can be handed off to your team with full context.
  • One inbox. Messages from every channel appear in the same dashboard.
Live activity Today
Messages handled
47 All channels
Avg response time
1.2s ↑ AI assisted
Leads captured
12 ↑ This week
Active conversations
8 ↑ Live now

Every reply, lead, and conversation tracked in one dashboard.

Step 5: Monitor reputation and performance.

Your dashboard brings together review sentiment, engagement trends, and conversation activity so you can see what is working and where to improve.

  • Review insights. Track ratings and sentiment without switching between platforms.
  • Content performance. See which posts drive engagement and adjust your strategy over time.
  • Monthly refresh. Each new content batch builds on what your audience responds to.
  • Always running. Content, replies, and lead capture continue in the background every day.
Dashboard
Review sentiment tracked Leads organized Posts scheduled Messages answered Engagement trends Monthly content refresh

Everything visible in one place

See it in action

Watch how a business sets up Social Genie, connects its channels, and starts receiving AI-powered replies and scheduled content from one dashboard.

Workspace setup walkthrough
Live customer conversation
Content calendar overview

Watch the 3-minute demo

From setup to your first scheduled post and live chat reply

Three systems. One platform.

Social Genie combines content automation, customer conversations, and reputation management so your social media keeps working after you log off.

01

Automated Content

A full month of posts, captions, and hashtags generated for your business and scheduled across Facebook and Instagram.

  • Monthly content calendar generated automatically
  • Platform-specific posts with captions and hashtags
  • Scheduled publishing on your connected channels
  • Content shaped by your brand voice and FAQs
02

AI Chatbot

Reply to customer messages on Facebook, Instagram, and your website around the clock without hiring extra staff.

  • 24/7 automated responses on connected channels
  • Embeddable website chat widget for your site
  • Lead capture and qualification built in
03

Review Management

Track customer reviews and sentiment from one dashboard so you can spot trends and protect your reputation.

  • Centralized review tracking and sentiment analysis
  • Performance reports and engagement trends
  • Insights to improve your brand reputation over time
  • All activity visible alongside content and conversations
Outcomes

What changes after you go live

Once Social Genie is running, the daily grind of posting, replying, and checking reviews starts to fade into the background.

Faster customer replies

Messages on Facebook, Instagram, and your website get answered in seconds, even outside business hours.

Consistent posting

Your content calendar stays full with on-brand posts going out on schedule every week.

More captured leads

Every conversation becomes an opportunity with leads organized and ready for follow up.

Your dashboard

Everything connected in one workspace

Content, conversations, leads, and reviews share the same dashboard so nothing falls through the cracks.

  • Content calendar with scheduled posts
  • Unified inbox for every connected channel
  • Team access on Growth and Pro plans
Content Monthly posts and captions
Chat AI replies 24/7
Inbox All channels together
Reviews Sentiment and ratings

Ready to get started?

Pick a plan, start your 14 day free trial, and have your workspace running in a single session.

Starter from $29/mo 14 day free trial Cancel anytime No contracts
Timeline

Your first week with Social Genie

A practical guide from signup to a fully running social media system.

1

Day 1

Create your account, set up your business workspace, and add your brand voice, FAQs, and tone preferences. Connect Facebook and Instagram through official platform login.

2

Day 2

Add the website chat widget to your site. Social Genie generates your first batch of content and queues posts for the month ahead.

3

Day 3

Posts begin publishing on schedule. The AI starts handling incoming messages on Facebook, Instagram, and your website.

4

Day 4 onward

Monitor conversations, captured leads, and review sentiment from your dashboard. Refine your AI training content as needed and let the system run in the background.

Frequently Asked Questions

Common questions about setup, pricing, and how Social Genie works.

How does the AI learn my brand voice?

During setup, you add brand guidelines, tone preferences, FAQs, and sample content. Social Genie uses this to shape your posts and replies. The more context you provide, the better the results.

Is my data secure?

We use administrative, technical, and organizational safeguards to protect your information. We do not sell your personal data, and connected social accounts are linked through official platform integrations rather than shared passwords.

Is there a free trial?

Yes. Every paid plan includes a 14 day free trial so you can explore the platform before committing. Plans start at $29/month with no long term contracts. Visit our pricing page for full plan details.

Which platforms do you support?

Social Genie works with Facebook, Instagram, and your website chat widget. You can manage messages, content, and reviews from one dashboard.

What happens if the AI makes a mistake?

You can refine the AI with updated guidelines and FAQs, monitor conversations in your dashboard, and escalate chats to your team when a human response is needed.

Ready to grow your business?

Start your 14 day free trial and see how Social Genie fits into your workflow.

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