Privacy Policy

Last updated: May 14, 2026

Social Genie provides AI-powered social media management tools for content creation, scheduling, customer conversations, lead capture, review monitoring, analytics, and team collaboration. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, connect social media channels, or use our services.

1. Information We Collect

We collect information you provide directly, information generated while you use Social Genie, and information received from connected services.

• Account information: name, email address, password, email verification status, profile details, phone number where provided, and account preferences.
• Team information: names, email addresses, roles, statuses, invitations, and activity related to team members added to a workspace.
• Business and content information: brand guidelines, tone preferences, sample content, social media captions, images or creative prompts, message templates, review data, analytics settings, and other materials you upload or generate through the service.
• Connected platform information: account identifiers, page or profile details, messages, comments, reviews, publishing permissions, and related metadata made available when you connect services such as Facebook, Instagram, WhatsApp Business, Google Business Profile, or other supported platforms.
• Authentication information: social login provider, provider account ID, and related profile details returned through OAuth or social login flows. We do not ask for or store your social media passwords.
• Technical information: IP address, device and browser details, pages visited, session data, cookies, log data, and similar information used to operate and secure the website.
• Support and communications: information you submit through contact forms, support requests, demos, feedback, surveys, or emails.
• Billing information: plan, trial, subscription, invoice, and payment status information. If paid billing is enabled, payment details are processed by payment providers and are not intended to be stored directly by Social Genie.

2. How We Use Information

We use information to provide, secure, improve, and communicate about Social Genie, including to:

• Create and manage user accounts, workspaces, teams, and access permissions.
• Generate, schedule, publish, and manage AI-assisted social media content.
• Respond to messages, organize conversations, qualify leads, and escalate items according to your settings.
• Collect, display, and analyze reviews, sentiment, engagement, and performance metrics.
• Personalize AI outputs using your brand voice, business information, instructions, and approved examples.
• Send account notices, email verification messages, password reset emails, invitations, support replies, and service updates.
• Administer trials, subscriptions, plan limits, billing, and customer support.
• Detect, prevent, and respond to fraud, misuse, security incidents, service abuse, and technical issues.
• Improve our website, product experience, analytics, documentation, and customer communications.
• Comply with legal obligations and enforce our terms and policies.

3. AI Processing

Social Genie uses artificial intelligence to help create content, draft replies, summarize conversations, analyze sentiment, and recommend actions. Information you submit to AI features may be processed by Social Genie and trusted AI infrastructure providers solely to provide and improve the service for you. You are responsible for reviewing AI-generated content before publishing where your workflow or industry requires human review.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect sessions, measure website performance, and understand how visitors use our pages. You can control cookies through your browser settings, but disabling some cookies may affect the functionality of the website or dashboard.

5. How We Share Information

We do not sell your personal information. We may share information only as needed for the following purposes:

• Service providers: hosting, email delivery, analytics, authentication, payment processing, support, security, and AI infrastructure providers who help us operate Social Genie.
• Connected platforms: social networks, messaging platforms, review sites, and business profile providers you choose to connect, so we can perform actions you authorize.
• Workspace members: users in your organization may access information according to their role, permissions, and workspace configuration.
• Legal and safety: regulators, law enforcement, courts, or other parties when required by law or when necessary to protect rights, safety, security, and service integrity.
• Business transfers: parties involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

6. Data Retention

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements. You may request deletion of your account or certain information, but some records may be retained where required for legal, security, billing, backup, or audit purposes.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet or cloud service can be guaranteed to be completely secure, so you should use strong passwords, protect your account credentials, and promptly notify us of suspected unauthorized access.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information. You can update account details in your profile, disconnect supported social accounts where available, unsubscribe from optional marketing emails, or contact us to make a privacy request.

9. International Users

Social Genie may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers and process personal information in accordance with applicable privacy laws.

10. Children's Privacy

Social Genie is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 13 or the minimum age required by local law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and may provide additional notice through the website, dashboard, or email.

12. Contact Information

Social Genie
Email: support@socialgenie.com
Website: https://dev.socialgenieapp.com