Aggregate feedback from Google, Facebook, Yelp, and more into one calm workspace. Listen, analyze sentiment, and respond faster—without switching tabs.
“Absolutely love this place—the team went above and beyond. Will recommend to everyone.”
“Shipping was slow, but support sorted it out quickly. Appreciate the follow-up.”
“Solid experience overall. Fast checkout and friendly staff at the front desk.”
Managing reviews across Google, Facebook, Yelp, and industry-specific sites shouldn't feel like a chore.
Every review from every connected platform flows into one inbox. No more tab-switching or forgotten logins.
As soon as a customer hits "Post," it appears in Social Genie. Stay ahead of the conversation.
Reply to Google Business Profile or Facebook reviews without ever leaving the dashboard.
“Absolutely love this place—the team went above and beyond. Will recommend to everyone.”
“Shipping was slow, but support sorted it out quickly. Appreciate the follow-up.”
“Solid experience overall. Fast checkout and friendly staff at the front desk.”
A 3-star review doesn't tell the whole story. Our AI dives deep into the text to uncover how your customers actually feel.
Instantly see if your brand sentiment is trending toward "Delighted," "Frustrated," or "Indifferent."
Our AI automatically identifies recurring topics. Find out if customers are raving about your "Customer Support" or complaining about "Shipping Delays."
Get a bulleted list of your business's top strengths and weaknesses based on real customer language.
Turn noisy threads into polished PDFs, spreadsheets, and stakeholder-ready summaries—without manual copy-paste.
Rolling 4-week trend · refreshed daily
One click to package insights for leadership or clients.
See where you're winning. Are you a hero on Facebook but struggling on Google? Know exactly where to focus your energy.
| Platform | Average Rating | Response Rate | Review Volume |
|---|---|---|---|
|
Google Business
Primary platform
|
4.9
|
96% | 892 reviews |
|
Facebook
Social engagement
|
4.7
|
89% | 456 reviews |
|
Yelp
Local discovery
|
4.5
|
82% | 234 reviews |
Monitor how quickly your team addresses feedback. Aim for the "Golden Hour" response to boost customer loyalty.
Track your progress over time and see how your improvements impact customer satisfaction scores.
Advanced tools to manage reputation at any scale.
Fresh, responded-to reviews signal to search engines that your business is active and trustworthy. Improve your local search rankings organically.
By identifying "what they don't like" early, you can fix operational issues before you lose more customers. Turn detractors into promoters.
Easily export your best 5-star reviews into beautiful social media graphics with one click. Turn testimonials into marketing assets.
Join thousands of businesses using SocialGenie to save time and win customers—24/7.
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